Terms of Use

The use of the services or purchase products in www.letstour.com imply acceptance of these Terms of Use:

1. Acceptance and availability of the Terms of Use

By accepting this contract, you declare:
a. That is a person of full age and capacity to contract.
b. You have read and agree to these General Terms of Use.
These General Terms of Use govern the legal relationship that arises from the recruitment process conducted among users-customers of the Web page located www.letstour.com on the property of Pixelnova SL (from now on: Pixelnova). Users-Customers agree to the Terms of Use from the moment they use to hire or purchase any product. This document can be printed and stored by Users-Clients. Pixelnova available to them the e-mail info@letstour.com, so they can raise any questions about the Terms of Use.

2. Rules applicable

These General Terms of Use are subject to the provisions of Law 7/1998 of 13 April, on General Conditions of Contract, the Royal Decree 1/2007 of November 16, which passed the Consumer and users, Royal Decree 1906/1999 of 17 December 1999, which regulates telephonic or electronic contracting with general conditions, the Organic Law 15/1999 of 13 December on the Protection of Personal Data, Law 7/1996 of 15 January Retail Trade and the Law 34/2002 of July 11, Services Information Society and Electronic Commerce.

3. Modification of Terms of Use

Pixelnova may modify the Terms of Use notifying the User-Clients on time, in order to improve services and products offered through Pixelnova. By modifying the General Terms of Use set forth in the Web page Pixelnova, means fulfilled that duty of notification.
In any case, the terms of use contained herein are mandatory and binding; any person who does not accept these terms you must not use the portal and / or Pixelnova services.
These Terms of Use do not create any partnership, mandate, franchise, or employment relationship between Pixelnova and Users-Clients.
Pixelnova reserves the right to reject any application for registration or to cancel a previously accepted registration, without being bound to disclose or explain the reasons for its decision and without generating any right to compensation or redress.

4. Description of Services

Letstour.com is a web-based platform, which offers visitors a full range of services from cities around the world:

• In order to purchase the products or services on sale through this virtual shop, you need to fill in the fields with the necessary details and accept the general conditions. This acceptance represents the full, express and unreserved agreement with all the general conditions set out in the version published by Pixelnova and which will be binding on both parties. 
• Purchases can be made in English and all other language that allows the translator of google 
• Pixelnova will do everything possible to ensure that the products and services offered are legally covered, have quality guarantees and, if necessary, the corresponding insurance cover. 
• With regard to the purchase of tickets for performances, Pixelnova will do everything possible to allocate the best seats according to availability at the time of booking. 
• The system will issue a personal voucher for each services and products purchased and specifying the total price and taxes. 
• All transactions will be made over a secure connection. We guarantee absolute confidentiality concerning your personal data. 
• Payment can be made by Paypal with credit cards issued by the Visa, Master Card and American Express networks. We use Paypal because it has 60%-70% lower fraud loss rates than other merchant accounts.
• Following confirmation of payment, the transaction will be deemed to be final and you will receive an e-mail confirming the details of your transaction.

5. Types of payment 

Customers must pay the full amount of the on-line value for some products and services whereas others only require a deposit. In the latter case, the outstanding amount will be paid directly to the service provider. 

All prices and payments are fully inclusive of all taxes, unless some local taxes specified.

6. Exchanging your voucher 

The voucher will show the place/s where you can exchange it for the appropriate service or ticket. This is usually the place where the service is provided or the venue where the performance is being held.
To receive your ticket or the service, you will need to hand in the original voucher showing proof of purchase and the document giving proof of identity. 

7. Cancellations, changes and alterations 

After payment, changes and cancellations can only be made up to 5 days before the service is provided
Changes and cancellations must always be made only by emal at same email customer receive the voucher, who will confirm such changes and cancellations and process any refunds. 

The cancellation fees are next if there are not specific cancellation fees in the service description and/or voucher:
• More than 16 days before the service, 0% cancellation fees
• 4 - 15 days before the service, 25% cancellation fees
• 0 - 3 days before the service, 100% cancellation fees

Pixelnova will not be responsible for the following: 
• Any cancellations or changes made to the scheduled performance or service by the promoter. 
• The contents of the performances. 
• Cancellations due to force majeure. 

8. Procedures for formalizing the contract 

Once customers have selected the products or services, they must click on the “buy now” button and fill in the form with their details. From this moment, they will be deemed to be Pixelnova customers and it will be understood that they accept all the general conditions of purchase and the specific conditions of each product or service. 
All transactions will be made over a secure connection (Paypal). We guarantee absolute confidentiality concerning your personal data. 
The system will send a voucher to their e-mail address which will serve as proof of purchase. 
When purchasing several products or services, the system will issue a voucher for each type of service and provider. 
If customers don’t receive their voucher or mislay it, you can claim by sending an email to info@letstour.com
Pixelnova undertakes to guarantee that the service will be provided on the dates agreed under the usual quality conditions in each case, whether it is the provider of the services or acts as an intermediary.

9. Privacy and Personal Data Protection

Pursuant to the provisions of Law 15/1999 of December 13, we inform you that your personal data will be stored and processed in the files of Pixelnova, so we can provide and offer our services through the delivery of the e-mail address or other personal data, required for the recruitment of certain services, Users Customers give their permission for such addresses, as well, used to send commercial promotion or advertising of services and products offered by Pixelnova . Client users to provide their personal data, they give their express consent that can be communicated for use at Pixelnova group companies to perform activities of its objects in the leisure sector. Users are informed that such communication can occur at the same time providing data Pixelnova.
Pixelnova.com offers customers the users email address info@letstour.com, so that they may revoke their consent. And the exercise of rights of access, rectification, cancellation and opposition guaranteed by law.
Pixelnova declares that complies with current regulations regarding data protection, in particular Law 15/1999 of December 13, Protection of Personal Data and Royal Decree 1720/2007 of 21 December, which develops the said Act.

10. Intellectual Property

The contents provided by Pixelnova are subject to the rights of intellectual property and are exclusive of Pixelnova or the natural or legal persons who report. By acquiring a product or service, Pixelnova not grant any right to alter, use, reproduction, distribution or public communication of it, reserving all these rights Pixelnova. The granting of these rights will require the prior written consent of the holder thereof, so that the customer may not make available to third parties such content.
Intellectual property also extends the content included in Pixelnova, its graphics, logos, designs, images and source codes used for programming.
Pixelnova has obtained the information and materials on the web from sources considered reliable, although they have taken reasonable steps to ensure that the information is correct, Pixelnova cannot guarantee that at all times and circumstances that information is accurate, complete, current, and thus should not be relied upon as if it were. Pixelnova expressly disclaims any responsibility for errors or omissions in the information contained on the pages of this website.
Pixelnova reserves the right to modify, suspend, cancel or restrict the content of the web, links or information obtained through it, without notice. It in no event assume liability resulting from the incorrect use of the web that can carry out the user, both the information and the services contained therein.
In any case Pixelnova, its subsidiaries and / or workplaces, its directors and / or guardians, employees and, in general, authorized personnel will be responsible for any damage, loss, claims or expenses of any kind, whether from directly or indirectly, use and / or dissemination of the website or the information acquired or accessed by or through it, or their viruses, operational failures or interruptions in service or transmission or line failure in the use of the Web, both for direct connection by link or otherwise, for all purposes constitute legal notice to any user of these possibilities and events can occur.
This site is owned Pixelnova intellectual property rights and rights of use and reproduction of this website, its pages, screens, the information they contain, their appearance and design, and the links ("hyperlinks") established from it to other websites of any subsidiary and / or dominated Pixelnova are exclusively owned by it, unless expressly specified otherwise. Any name, design and / or logo and any product or service offered and reflected on this website are registered trademarks of Pixelnova, its subsidiaries and / or dominated or third parties. Any misuse of the same by people other than its rightful owner without the specific consent of the latter may be denounced and pursued through all legal means in the Spanish legal and / or community.
The rights of intellectual property and trademarks of third parties are suitably highlighted and must be respected by all who visit this site, Pixelnova not liable for the use you may conduct thereon, solely liable in his person.
Only for personal and private use are permitted to download content, copy or print any page of this website. It is prohibited to reproduce, transmit, modify or delete the information, content or warnings from this site without the prior written permission of Pixelnova.

11. Links to other Internet sites

Pixelnova webpages can contain links to other pages. Therefore, it cannot assume responsibility for the content that may appear on these pages. The text, images, sounds, animations, software and other content included on this website are the exclusive property of Pixelnova or its licensors. Any transmission, distribution, reproduction, storage or communication in whole or in part, must have the express consent of Pixelnova.

12. Cookies

Sometimes, this website uses "Cookies", ie small data files that are generated in the user´s computer and provide the following information:
1. Date and time of the last time the user visited the web-client;
2. Design and content that the user-client chose in his first visit to the site;
3. Security elements involved in controlling access to restricted areas and
4. Other similar circumstances.
The client-user has the option of preventing the creation of cookies by selecting the appropriate option in your browser. However, Pixelnova not responsible for the deactivation of these impair the proper functioning of the website.

13. Responsibilities

Pixelnova only provides to users-customers a virtual space that can mediate between users-customers (buyers and suppliers) on the sale of a commodity, product or service. Pixelnova not the owner of the goods or services offered does not have possession of them. Pixelnova involved in improving the transactions between users-customers (buyers and suppliers), but is not directly responsible for the existence, quality, quantity, condition, integrity of the goods, products or services. Each User-Customer Supplier or manufacturer knows and agrees to be solely responsible for the offers of products or services.
In case the User-Buyer Clients initiate any claim of right, product and / or service, such claims or actions exempt from any liability Pixelnova, manager, managers, workers, representatives and assigns.
Pixelnova within its policies for the admission of its Users, Customers Suppliers, requires integrity, honesty, social responsibility and moral strength of each, as well as the quality of its products and services.

14. Compensation

Users-Clients hold harmless Pixelnova, its officers, directors, agents and employees, harmless from any claim or claims by third parties relating to the activities promoted within the Web Portal or by failure of the General Terms of Use and other policies that are considered incorporated herein or for violation of any laws or rights of others.

15. Ineffectiveness and inefficiency of the Clauses

If any provision of these Terms of Use is declared fully or partially invalid or unenforceable, such invalidity or unenforceability will affect only that provision or part thereof that is invalid or ineffective, subsisting the General Terms of Use in everything else, taking such provision or part thereof that is affected, not to start.

16. Notifications

All notices, requests, demands and other communications to be made by the parties in connection with these General Terms of Use shall be in writing and shall be deemed to have been duly made when delivered by hand or sent by mail regular at the address of the other party or e-mail it, or to any other address or e-mail for this purpose each party may designate to the other.

17. Arbitration and applicable laws

Any disagreements or differences will be resolved by the Junta Arbitral de Consum de Barcelona (Barcelona Board of Consumer Arbitration) or, if necessary, the Barcelona Courts, and the statutory regulations in force regarding e-commerce and Spanish law will be applied.


Pixelnova S.L
C/ Valencia 13, 5º, 1ºB
Email us: info@letstour.com

Pixelnova S.L., VAT-No. /CIF: (ES-) B64274939, is registered in the Trade Register of Barcelona, Volume 38882, Sheet of paper 0017, Sheet Number 330719, Entry 026115090.

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