Is it necessary to Sign in LetsTour?
It is not required. You only must fill data at checkout of buying process.
How can I book a tour or activity?
You must follow these steps:
1. Select the tour or activity you want to do.
2. Select the calendar date.
3. Select one of the available programs of the selected tour or activity.
4. Select the number of people (adults, seniors and / or children).
5. Enter the coupon code (if available).
6. Select another tour or activity or select checkout.
7. Fill in the necessary data.
8. Pay by credit card or PayPal.
9. Receive booking by email for each booked tour or activity.
I have made a purchase but cannot find the tickets, what should I do?
Send an email to email@example.com with your contact details and booking information
How do I use the ticket?
It´s simple! After making payment of
the service you have chosen, you will receive an email with the ticket
with your data. Just print and follow the instructions.
Which is the payment method?
Is Credit Card safe?
It is very safe. Your bank details are transferred directly to bank billing platforms without LetsTour or third parties have access any time to sensitive information.
How long time do I have to cancel or change a booking?
After payment, changes and
cancellations can only be made up to 5 days before the service is
provided. If you cancel 4 days before the service, we will charge you 25% of cancellation fee; 3 days before the service, 50% cancellation fee; 2 days before the service, 75% cancellation fee; 1 days before the service, 100% cancellation fee;
How can I cancel or change a booking?
Changes and cancellations
must always be made only by emal at info@LetsTour.com, who will confirm
such changes and cancellations and process any refunds.
What is Best Price Guaranteed?
We are committed to having the
best price for tours & activities if you find a lower
price for the same tour or activity offered by the same operator within
72 hours of booking
What can I do if I arrive at
destination and I find the same tour or activity offered at a lower
price from LetsTour?
If you do happen to find a
lower price direct from our operator, simply send us the details and
we’ll refund the price difference. It’s that easy.
Which are the steps to follow to claim a refund?
1. Remember to make a copy,
print out or screen shot of the lower rate, in case our customer service
team has questions.
All reservations are refundable?
2. Our Best-Price Guarantee is
available to any customer who makes a minimum purchase of 50€ on the Let´s Tour Barcelona website.
3. To submit a refund request,
send an email to firstname.lastname@example.org with your full name, order number,
and your home address, plus proof (receipt, price list, flyer, web
address or web screen shot, etc.) of the lower price.
4. We reserve the right to
verify details of the lower price where possible. All refund decisions
will be made at our sole discretion.
5. Refunds of the price
difference will be processed to the credit card used for the original
booking. Please, note: We will only process one “Best Price Guarantee”
refund tour or activity purchased.
Shows, concerts and event tickets are not covered by Letstour’s Best Price Guaranteed.